Cloud Contact Centre Solutions


Hashmi Infonet always believed that every business deserves a better customer service solution. No matter the size or budget. We have created a flexible call center solution powered by the features of cloud and automation

Benefits of Cloud Telephony Solution

Scale Your Business
  • Empower Customer Self-Service

    • Are you a big company or a startup? Customer experience is the top priority for every business to make a positive impression. A quality and professional communication with your customers can bring a massive success for you.


  • Enhance Communication With Customers

    • Hashmi Infonet can help you to create your own in-house call center. You don’t need to spend on expensive hardware and setups. Call center works wonder to help your business communication and expand your market reach. Set up in no minutes and see how it can work for you.


  • Never Miss Your Valuable Calls

    • Let’s imagine a scenario, you’re busy on some important task and can’t handle calls. But you can’t afford to miss these valuable calls. Why should you lose the valuable customers when you can interact with them even when you are not available or when you can handle loads of them at the same time? Call center can make your business successful in a short time span.


  • Take Call Center to New Heights

    • Call center uses Interactive Voice Response (IVR) technology which allows humans to interact with phone systems through DTMF tones input via keypad, or by voice recognition. .


Features of Cloud Telephony Solution

  • Powerful Dashboard

    • Here you can check all your call centre statistics and call reports. You have all the control you desire.


  • Live Call Reporting/Monitoring

    • Gain real-time insights and monitoring of calls. Check the complete report of your previous calls.


  • Phone Proxy

    • Secure customer’s identity. Phone proxy number helps you to secure yours and the caller’s phone number for better privacy.


  • Auto Dialer

    • Automate your dialing process to increase your agent productivity. Maximize outbound call volume.


  • Track Agent’s Performance

    • Learn how your agents are performing. We make it easy to track your agent’s custom report in seconds.


  • Empower Workforce

    • Empower your agents with cloud telephony suite features. Increase efficiency by automating manual tasks.


  • Call Forwarding

    • Busy on another call? You can forward the calls to other agent's number by using our modules


  • Skills-based Routing

    • Route the call to your most qualified agent that meet caller needs to ensure the first call resolution.


  • Sticky Agent

    • A Sticky Agent helps a customer to connect to the same sales agent again to make conversation easier.


  • Custom API

    • Our Programmable cloud telephony custom API allows you to build something that you want to build.